Terms and Conditions


Acceptance of terms

By purchasing an eReservation, customers agree to the following terms and conditions:

eReservations Definition

An eReservation is an agreement between Audi Canada and the customer that gives customers the opportunity to be one of the first to purchase a new, high-demand Audi.

Payment of an eReservation Fee does not constitute a down-payment nor guarantee a vehicle, placement in an order queue or delivery of a car within a specific time period.


Audi Canada eReservations are available for legal Canadian residents of legal driving age with a valid licence. eReservation Fees may only be redeemed at Audi dealers within Canada. One (1) eReservation is permitted per customer.

Automotive dealers, Audi or other, are not permitted to purchase eReservations.

Audi Canada is not responsible for production delays or product shortages or stoppages.

eReservation Fees are not an agreement for purchase or a down-payment of a purchase. You may choose to apply the eReservation Fee to the purchase of your new Audi. Your Audi dealer is responsible for all vehicle sales and may assist you in securing financing for your vehicle. Audi Canada does not sell cars directly to customers.

eReservation Fees are refundable but are not transferable. Refunds requested within sixty days of payment of the eReservation Fee will be processed by Audi Canada on and returned to the same credit card used to pay the eReservation Fee. After sixty days, refunds will be handled by your preferred Audi dealer by cheque, or you may elect to have your preferred dealer apply the funds to the purchase of a different Audi.

The time period between payment of an eReservation Fee and vehicle delivery, or cancelation, may extend weeks or months. During this time, the eReservation will not accrue any interest or likewise be negatively affected in any way; eReservation Fee value remains unchanged form amount paid by Customer.


Vehicle pricing may not be available when an eReservation Fee is purchased. All prices shown are MSRP in Canadian dollars. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($2,095), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges, where applicable. Environmental or related levies and taxes may vary by jurisdiction. Models shown for illustration purposes only and may include features that are not available on the Canadian model.


Audi Canada does not sell cars directly to the public. Independently owned Audi dealers are responsible for final pricing and delivery to customers.

Cancelations and refunds

eReservation Fees are fully refundable. Customers do not have to cancel their eReservation to apply the fee to an Audi model different from the model initially selected. eReservation Fees can only be applied towards the purchase of an Audi.

The transfer or sale of eReservations is strictly forbidden.

Within the first 60 days from the date of eReservation Fee payment, customers may login to the eReservation website and request a refund. Your eReservation fee may also be sent to your dealer, if the model is already available for sale at the dealer.

After the first 60 days from the date of eReservation Fee payment, the customer-selected Audi dealer processes all refunds. Refunds by dealers are paid by cheque. The customer has the option to apply the eReservation Fee to another Audi.

Audi Canada reserves the right to cancel eReservations due to noncompliance with the terms and conditions, inability to fulfill the requested vehicle, or any other reasonable occurrence beyond Audi Canada’s control.


The customer agrees that their contact information be shared with their selected Audi dealer and to be contacted by their selected Audi dealer and Audi Canada regarding the eReservation. The customer may opt-in to receive marketing communications. Additional Privacy information can be found at https://www.audi.ca/ca/web/en/tools/navigation/layer/legal/privacy.html


While efforts are made to ensure accuracy, as errors may occur or availability may change, please see dealer for complete details and current model specifications.