Frequently Asked Questions

Other Questions?

Your preferred Audi dealer can help answers questions regarding vehicles, financing and your eReservation.

Contact auditalk@audi.ca with any other questions and we'll get back to you.

 

 

What is an eReservation?

Your eReservation Fee gives you the opportunity to be one of the first to reserve one of Audi's new upcoming and highly sought after models. it also grants exclusive early access to build and price your ideal specification, plus you will be the first to receive news updates and communications.

Payment of an eReservation Fee does not constitute an agreement for purchase or down-payment of an Audi nor does it guarantee a vehicle, placement in an order queue or delivery of a vehicle within a specific time. Please see the Terms and Conditions for complete details.

 

 

Payment

Can I write a cheque or use cash for the eReservation Fee?

The eReservation system only allows for payment via Visa, Mastercard and American Express credit cards.

Where does my payment go?

Audi Canada holds your payment until you purchase your Audi vehicle at your Audi dealer, or decide to cancel.

If you complete the purchase, your funds will be transferred to your dealer.  

Can I change or update the credit card after I pay?

Credit card information cannot be changed once your payment has been processed. If you wish to use a different credit card, you must cancel your order and submit a new eReservation.

Can I transfer or sell my eReservation Fee to someone else?

The eReservation is not transferrable

 

Refunds 

Can I cancel at any time?

Yes.

How can I get my money back?

First 60 Days from the time you placed your eReservation: You can cancel directly via the cancellation link from the confirmation email you received. The money will be transferred back to your credit card within 3-5 business days.

After 60 Days from the time you placed your eReservation: You will need to contact your dealer and reference the AC# you were given.  The money will be transferred back to your credit card within 3-5 business days

If I want a different Audi, do I need to cancel my eReservation?

Yes. Please cancel your eReservation and speak to your dealer regarding the different Audi model you are interested in.